FAQs
Shipping & delivery
How much is shipping?
How much is shipping?
Standard delivery within Australia is $12.90 and free on orders over $150. Express is $16.90. Delivery to New Zealand is $25, free on orders over $300.
When will my order ship?
When will my order ship?
Orders placed before 1pm Melbourne time, Monday to Friday, are dispatched the same business day. We do not dispatch on weekends or Australian public holidays.
How long does delivery take?
How long does delivery take?
Victoria usually takes 1-3 business days. Interstate metro areas take 3-7 business days. Express is usually faster but next-day delivery is not guaranteed. New Zealand takes 7-12 business days.
Can I pick up my order?
Can I pick up my order?
Yes. Choose Click & Collect at checkout and wait for our "ready to collect" email, usually within 24 hours. Collect from 14/74 Thomsons Road, Keilor Park VIC 3042, Monday to Friday, 9:30am-5:30pm.
Do you ship barber chairs?
Do you ship barber chairs?
Yes. Chairs are sent by freight and the cost depends on your postcode. Email us with your postcode for a quote
Payment
Can I pay with Afterpay?
Can I pay with Afterpay?
Yes. Choose Afterpay at checkout to pay in 4 interest-free instalments, subject to approval.
Which payment methods do you accept?
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay and Afterpay. Checkout is processed securely and we never store your card details.
Returns & Warranty
Can I return something if I change my mind?
Can I return something if I change my mind?
Yes, within 30 days of delivery, as long as the item is unused and in its original packaging. Change-of-mind return postage is paid by the customer. For hygiene reasons we can't accept change-of-mind returns on clippers, trimmers, shavers, dryers or haircare once used. See our returns policy.
What if my product is faulty?
What if my product is faulty?
Contact us and we will sort it out. If a product is faulty, we cover the return postage and repair, replace or refund it under the Australian Consumer Law.
What warranty do electrical tools have?
What warranty do electrical tools have?
Warranty depends on the brand. Most electrical tools carry a 12-month warranty, and some brands, such as JRL and StyleCraft Saber, 24 months. Contact us first and we handle the claim with the brand for you.
Are your products genuine?
Are your products genuine?
Yes. Every product we sell is genuine. All our electrical tools are sourced from Australian distributors and are covered by warranty. Every order ships from our Melbourne warehouse.
Trade & Wholesale
Do you offer trade pricing?
Do you offer trade pricing?
Yes. Barbers, salons and beauty professionals can apply for a trade account on our wholesale page.
Products
Which clipper should I buy for fades?
Which clipper should I buy for fades?
For a first professional fade clipper, look for a cordless clipper with an adjustable taper lever and a blade that can be set close to zero-gap. Add a trimmer for outlines and a foil shaver for skin fades. Browse our clippers or message us on WhatsApp for advice.
Wax, clay, pomade or paste: what is the difference?
Wax, clay, pomade or paste: what is the difference?
Wax and pomade give shine and control, clay gives a matte, textured hold, and paste sits in between. Browse our hair wax range.